Delivery of end user benefits had been linked to payment of £multi-millions to the client following the implementation of a new and improved health technology solution in a number of locations across the nation. Whilst the end Customer should have been tracking its own benefits, the client had been asked to retrospectively identify, calculate and provide for review (by professional and political scrutiny) the benefits that had been, and were yet to be realised. Using experts from across the world, clear clinical benefits were identified and linked to the introduction of the new solution. Using internationally accepted standards, the benefits were calculated to support the payment.
Key Baseline personnel undertook:
Review of the delivered solution;
Examined the system for key functionality which supported improved delivery of Healthcare;
Calculated, using accredited methodology, the benefits of that functionality, in terms of efficiency, improvements in data for clinicians and outcomes for patients;
Presentation of the research and justified conclusions for both auditing and wider public consumption;
Negotiation with the Customer over the payment in respect of the benefits delivered; and
Preparation of the supporting contractual notices to seek compliance with the contract and ultimately payment.
The client did not expect to be required to deliver this data to the customer and therefore had little background data or metrics from which to commence the process of benefits identification and measurement. As a result, the starting position was poor and neither the client nor the end Customer understood what was really required or could be successfully measured, leading to confusion and scepticism between the parties.
Using experts from across Baseline and linking clinical benefits to international approved methodology, the team extracted a range of measures & calculated the benefits, such that the acceptance of the specific measures and quantification of benefits could withstand the most forensic analysis, with supporting links back to the original respected academic research.